Shipping Policy

At Woodpecker Instruments, we take great care in preparing and shipping every instrument. Whether you order a new guitar or a carefully selected pre-owned instrument, our aim is to ensure it arrives safely and in excellent condition.

1. Order Processing

Orders are processed as soon as possible after payment has been received.

Processing times may vary depending on product availability, the type of instrument ordered and whether additional inspection or preparation is required. If there is a significant delay with your order, we will contact you.

2. Shipping Destinations

We ship guitars and other instruments to selected destinations within the Netherlands, Europe and, where available, other international destinations.

Available shipping destinations and delivery options are displayed during checkout. If your country is not listed, please contact us before placing your order.

3. Shipping Costs

Shipping costs are calculated based on the destination, the size and weight of the shipment, and the selected shipping method.

The applicable shipping costs will be displayed during checkout before you complete your purchase, unless otherwise stated.

For particularly large, valuable or international shipments, additional arrangements may be necessary. We will contact you if any additional shipping arrangements need to be agreed upon before dispatch.

4. Delivery Times

Estimated delivery times depend on the destination, the shipping service and the availability of the product.

Any delivery times displayed on our website or communicated to you are estimates and are not guaranteed unless expressly agreed otherwise.

Delivery may take longer during busy periods, public holidays, customs inspections or circumstances beyond our reasonable control.

5. Packaging and Handling

We understand that musical instruments require special care during transport.

Guitars are carefully packed to help protect them against damage during shipping. Packaging methods may vary depending on the instrument, its size and its value.

Where appropriate, instruments are shipped in a suitable case or protective packaging.

6. Tracking and Delivery

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please ensure that your delivery address and contact details are correct when placing your order.

If a delivery attempt is unsuccessful, please follow the instructions provided by the shipping carrier.

7. International Orders, Customs and Import Charges

For shipments outside the European Union, customs duties, import taxes, clearance fees or other charges may apply, depending on the destination country's regulations.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping costs.

Customers are responsible for checking the import requirements that apply in their country.

8. Damaged or Missing Shipments

Please inspect your order as soon as reasonably possible after delivery.

If your instrument arrives damaged, or if your shipment appears to be missing, contact us promptly at [your contact email address]. Please include your order number and, where relevant, photographs of the packaging and the damage.

We will work with you and the shipping carrier to investigate the issue and determine the appropriate next steps.

Your statutory consumer rights remain unaffected.

9. Delivery Risks and Consumer Rights

For consumer purchases, the allocation of risk during shipping is governed by applicable consumer protection law. Where applicable, the risk remains with us until you or a person designated by you, other than the carrier, takes physical possession of the goods.

Nothing in this policy limits any mandatory rights you may have under applicable law.

10. Contact

If you have any questions about shipping, delivery options or an existing order, please contact us:

Woodpecker Instruments
Email: info@woodpeckerinstruments.com
Website: https://woodpecker-instruments.com